FAQ for debtors
Question and Answers! On this page you Can find answers to frequently asked Questions. If this Content is not of help, please do not hesitate contacting us via our contact forms or via telephone +49(0)6221 987 931
How do I recognise a reputable debt collection agency?
Every collection agency has to be registered in accordance with §10 of the Legal Services Act (RDG). It requires a Licence from the president of the competent district or local court. You can check free of charge whether a debt collection agency is admitted in the Legal Services Register. In addition Axactor Germany GmbH is a member of the Bundesverband Deutsche Inkasso-Unternehmen e.V. (BDIU).
I have received a letter from Axactor Germany. What can I do?
Your visit to our Homepage shows, that you are willing to change something.
We support you in doing so. Please call us today at +49(0)6221-987 931 or send us a message via our contact form.
How can I get in contact?
There are various ways to contact us. You can find an overview of the possibilities here. Or simply give us a call at +49(0)6221-987 931. We are happy to help.
My address changed. What do I have to do?
The best way is to use the appropriate form to change your address data.
Or use our protected Login portal, here you have all information at a glance. You have received your access data with your payment request. We ask for your understanding that this may not be possible for everyone, as not every file can be viewed on the portal. Usually you have received your access data in a letter from us. You do not have them anymore? Then please contact us at +49(0)6221-987 931 and we will help you to log in.
What payment options do I have?
You would like to finally be free of debts? With your visit to our Website you have already taken the first step.
Depending on your debt, we can offer you various payment options. Together we will find the right solution for you! Contact us and we will help you.
Classic bank transfer
You can make a classic bank transfer. Please contact us and we will provide you with all necessary information.
SEPA Direct Debit
Issue us with a SEPA Direct Mandate and we will collect the agreed instalment from your account conveniently and securely. Contact us and we will provide you with all necessary Information.
Barzahlen.de
You would like to pay off your debts or part of your debts conveniently, in cash and completely anonymously with your next purchase? Contact us and we will be happy to explain to you in detail how the payment for your claim works.
What is a power of attorney for third parties?
The power of attorney allows a third party to be authorized to obtain Information for you and to make agreements. You can download the power of attorney for third parties here.
What is debt collection?
The Federal Association of German Collection Agencies (BDIU) explains it on this webpage.
I have no contract with Axactor Germany. Why did I get mail?
The company with which you have signed the contract or the seller of the claim has commissioned the Axactor Germany GmbH to process the claim.
I would like to check my claim status, how does that work?
The easiest way is via our Login portal. Here you can find our everything about your current receivables status. Your personal payment options, you can notify us of changes and much more. We ask for your understanding that this may not be possible for everyone, as not every file can be viewed in the portal.
My bank details have changed, what should I do?
The best way is to use the appropriate form to change your bank details. Or use the protected Login portal, where you have all information at a glance. You have received your access data with your payment request. You do not have the letter anymore or your access data is not available at the moment? Then you are welcome to get in touch with us.
Can I also make additional payments when paying in installments?
In addition to your agreed installments, of course you can make further payments if, for example, you have more money available than you expected. Please contact us or call +49(0)6221-987 931, we will be happy to explain your Options.
I can´t pay the claim all at once. What can I do?
In principle, you can also make a partial payment or arrange for payment in installments. We will be happy to check the possibility with you. You can arrange this directly in your personal Login portal or send us an inquiry about payment by instalments here. Or simply give us a call at +49(0)6221-987 931 we are happy to advise you and find a solution together with you.
We ask for your understanding that the use of the portal my not be possible for everyone, as not every file can be viewed on the portal.