The contact center at the Heidelberg site will remain the same size. Here, our call center agents will concentrate more on the more complex telephone contacts in receivables management in the future, while the focus in Saarbrücken will be on initial contacts and campaign telephony.
For us, direct contact is a key success criterion in receivables management, especially in this age of digitalization. After all, our claim as an intermediary between our customers and their consumers is to find a sustainable solution that is fair to both sides in a tense situation. In addition to the use of modern digital contact channels, telephone contact is indispensable for us in this regard.
