Have you received a debt collection letter from us?
This is where you find information about what you should do. If you would like to do a payment, if you want to find out more details about your case, if you have a debt that you are not able to pay, or if you would like more information. You are always welcome to contact us if you have any questions.
Pay directly with Quick Pay
Do you want to pay directly and be done with it?Go to payment
It is important that you pay your debt before the due date, to avoid additional charges or that your case is being sent to the Enforcement Agency (Kronofogden).
Pay smoothly with Axactor Quick Pay
If you want to pay directly, you can do so easily by using Axactor Quick Pay. You don't need to log in, but you need access to your reference number. All information you need to pay is in the letter you received from us.
Want to see the details of your case and pay?
If you want to see details of your case and pay, you can log in to "My Axactor". You can log in with Mobile BankID or BankID and pay via Swish or Trustly.
Payment through your bank
You can always make a payment through your bank. Just remember that it is important that you use the correct information so that your payment can be registered in the corresponding case. You can find the reference number and Bankgiro number in the letter we have sent to you.
I can't pay the whole debt at once
No worries, we will help you. In many situations, it is possible to set up an installment plan. The best way to apply for a plan is by logging in to "My Axactor". You can then register how much you are able to pay per month. You will receive a confirmation if your proposal is approved or if we must decide on your case manually.
It's good to know that when we agree on an installment plan there are additional costs added to your case in the form of an arrangement fee of SEK 170 and a fee of SEK 60 per notification.
Do you have a query?
We have compiled a list with to the most frequent questions. To our questions and answers >
Get in touch with our customer service
If you have questions and want to talk to us, call our customer service on + 46 31 383 38 10.
You can also reach us by e-mail at email@example.com.
Customer service opening hours
Monday - Friday: 08:00 - 17:00
Welcome to reach out to our customer service