FAQ

If you have received a communication from us, it means that you have probably not paid a debt exposure to a credit institution or a company, which has transferred your debt to us.

You can register on My Axactor portal and view all the information relating to your debt and payments.

To access your personal account on My Axactor, you must provide your Group Code, which was communicated to you via text message, email or by phone, and your first registration password received immediately after your identification.

You can view the remaining amount of your debt through your My Axactor account. You can make online payments to pay the remaining amount or any amount you want.

You can make payments on My Axactor using your credit / debit card or PayPal. You can also decide to pay via the Quick Pay feature, without logging into My Axactor.

Registered users can choose what to pay and how many deposits to make.

Of course, but for any changes to this effect please contact us at 0564 414925.

Certainly. Log into My Axactor to view your position and pay the full amount independently.

Ask to be contacted by filling out the form on our website, or log in to My Axactor and, through your account, attach the documents demonstrating the payment made for the appropriate checks.

You can add a new phone number, or a new e-mail address or residential address through My Axactor. To change the rest of the data, please do not hesitate to contact us at 800-661662.

The first registration password expiration period is 60 days. Your reference data may be out of date or invalid. Please contact us at 800-661662 to resolve the issue together.

The data is protected, the only valid access system is the password sent to your email address or your mobile number.

The portal forces me to request a new password again.

You can view all the details of your position on My Axactor in the list of positions related to you section. This feature is only available for registered users.

Even if you think that your current economic situation does not allow you to be able to resolve your position, Axactor Italy is available to listen to your reasons, helping you to find the solution that best suits your needs. Contact us on the phone number 0564 414925, an operator will be happy to help you!