Privacy policy

1. CONTROLLER OF YOUR PERSONAL DATA

Axactor España, SL, with Tax ID No. B87334637, Axactor España Platform SA, with Tax ID No. A81238917, and Beta Properties Investments SLU, with Tax ID No. B87774881, all having their registered address at C/ Juan Esplandiu, 11-13, 12th floor, 28007 Madrid (hereinafter, jointly, AXACTOR), are committed to respecting users’ privacy and to the protection and security of their personal data. AXACTOR therefore informs the user about how it collects, processes, and protects personal data through the website https://www.axactor.es (hereinafter, the Website). AXACTOR has a Data Protection Officer (DPO), who may be contacted by telephone at +34 910 120 462 or by email at derechosarco@axactor.com. The user should carefully read this privacy policy and freely and voluntarily decide whether to provide their personal data to AXACTOR. AXACTOR assumes responsibility for complying with current national and European data protection legislation and aims to process your data lawfully, fairly, and transparently. For the purposes of the General Data Protection Regulation, the Controller is the legal or natural person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of processing.

2. INFORMATION AND CONSENT

The user is informed and gives their free, informed, specific, and unequivocal consent for the personal data they may provide through the Website, as well as data derived from browsing activity and any other data they may provide in the future, to be processed by AXACTOR in accordance with this policy. Data provided by the user through the email addresses made available on the Website or by any other means are generally mandatory in order to fulfil the stated purposes. Therefore, if the user does not provide certain data, such as identification or contact details, or if such data are inaccurate, it will not be possible to handle their requests.

In addition, the user: 

• Warrants that they are of legal age and that the data provided to AXACTOR are true, accurate, complete, and up to date.
• Is responsible for the truthfulness of all data communicated and shall keep the information provided suitably updated so that it reflects their actual situation.
• Warrants that they have informed any third parties whose data they provide, where applicable, about the matters contained in this policy.
• Also warrants that they have obtained such third parties’ authorization to provide their data to AXACTOR for the stated purposes.
• Shall be liable for any false or inaccurate information provided through the Website and for any direct or indirect damage caused to AXACTOR or third parties as a result.

3. PURPOSES OF PROCESSING

Personal data provided through the Website will be processed by AXACTOR mainly to respond to requests you may make and to fulfil the following purposes:

• To provide information about our products and services, whether by electronic means or by telephone calls.
• To send information relating to agreements, arrangements, and initiatives reached with third parties related to the photography and media sector and with other providers that may be of interest to users.
• Where applicable, to manage recruitment processes through the submission of résumés for candidates wishing to work with us.
• For this purpose, the user must send an email presenting their application together with their CV in PDF format to cvspain@axactor.com, as indicated on the website.
• To manage payment of outstanding amounts and, where appropriate, to check the status of your file. 
• Where applicable, to manage claims and/or requests for information made by the data subject through the channels enabled for that purpose.
• To exercise rights of access, rectification, erasure, objection, restriction of processing, data portability, and the right not to be subject to automated individual decision-making, through the email address derechosarco@axactor.com.

4. TYPES OF DATA

• Identification data: first name, surname(s), and nationality.
• Contact data: email address, landline and/or mobile phone number, and postal address.
• Financial data: level of solvency, debts, and/or income.
• Academic and professional data, in the case of job applicants and employees: such as CVs or membership in professional associations.
• Browsing data: the minimum data necessary to enable the Website to function.

5. LEGAL BASES FOR PROCESSING

The legal bases for data processing are as follows: 

• For employee recruitment, the consent given by the candidate through the submission of their application.
• For the management of queries, requests for information, complaints, and claims, the consent given by the user for that purpose.
• For the management of debtor files (in our capacity as Processor), the contractual relationship existing with the relevant client.
• For preparing internal statistical reports, AXACTOR’s legitimate interest.
• For sending commercial and/or promotional communications, legitimate interest, where there is a prior contractual/business relationship between the parties.
• For compliance with various legal obligations, the applicable legal rules.

6. RECIPIENTS

User data may be disclosed to companies belonging to the AXACTOR GROUP. In particular: 

A) AXACTOR ESPAÑA S.L.

Registered address: Calle Juan Esplandiu, 11-13, 12th Floor, 28007 Madrid, Spain   

Tax ID No.: B87334637   

Telephone: +34 910 120 462

B) AXACTOR ESPAÑA PLATFORM S.A.

Registered address: Calle Juan Esplandiu, 11-13, 12th Floor, 28007 Madrid, Spain   

Tax ID No.: A81238917   

Telephone: +34 910 120 462 

C) BETAPROPERTIES INVESTMENTS, SLU

Registered address: Calle Juan Esplandiu, 11-13, 12th Floor, 28007 Madrid, Spain   

Tax ID No.: B87774881   

Telephone: +34 910 120 462 

Your data may also be disclosed to our service providers in connection with the requested services. Such providers will not process your data for purposes other than those relating to the services provided. Data may also be disclosed to the State Security Forces and Bodies as provided by law, or to banks and financial institutions in the event of debt settlement. In this regard, please note that any payments you make will be deposited into the account of the creditor that owns the debt.

7. INTERNATIONAL DATA TRANSFERS

We confirm that, in the event international transfers of your data are made outside the EEA, all guarantees established under applicable data protection regulations will be in place to preserve the confidentiality and security of your data. We also inform you that your data may be communicated to third countries located within the European Economic Area and, specifically, to entities of the AXACTOR GROUP, solely for internal administrative purposes and/or for the purposes indicated above.

8. DATA RETENTION PERIODS

Data will be processed for the time necessary to fulfil the purposes for which they were collected, unless the user requests deregistration from AXACTOR, objects, or withdraws consent. In the case of personnel selection, curriculum data will be retained as long as AXACTOR needs to initiate recruitment processes.

9. EXERCISE OF RIGHTS

The user may send a written request to AXACTOR at any time, free of charge, attaching a photocopy of a document proving their identity, with the reference “Data Protection,” through the following channels:

• By post: Calle Juan Esplandiu, nº 11-13, 12th Floor, 28007 Madrid, Spain
• By email: derechosarco@axactor.com

The user is informed that they may exercise the following rights:

• Withdraw any consents granted.
• Obtain confirmation as to whether AXACTOR is processing personal data concerning them.
• Access their personal data.
• Rectify inaccurate or incomplete data.
• Request erasure of their data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
• Obtain restriction of processing from AXACTOR where one of the conditions provided by data protection legislation is met.
• Request portability of the data provided by the user in the cases provided by law.
• Lodge a complaint concerning the protection of their personal data with the Spanish Data Protection Agency at Calle de Jorge Juan, 6, 28001 Madrid, where the user considers that AXACTOR has infringed the rights recognized under applicable data protection law.

Without prejudice to the above, the user may contact our Data Protection Officer by writing to Calle Juan Esplandiu, nº 11-13, 12th Floor, 28007 Madrid, Spain, or by email to derechosarco@axactor.com, always attaching proof of identity and specifying the right they wish to exercise.

10. USE OF ARTIFICIAL INTELLIGENCE

Within the framework of some of the services described in this Privacy Policy, AXACTOR uses Artificial Intelligence technologies as a support tool in certain personal data processing activities. The purposes and legal bases for such processing are those already set out in this Policy. The use of Artificial Intelligence constitutes exclusively a technical means aimed at improving the efficiency of AXACTOR’s internal processes, without altering the nature or scope of the processing carried out.

AXACTOR may use Artificial Intelligence systems as support tools in certain personal data processing activities linked to its operational management activities, interaction and communication with data subjects, debt recovery, internal analysis, personnel selection, regulatory compliance, and process improvement. In particular, these systems may be used to classify incoming communications, extract information from documents, assist in managing interactions with debtors, generate draft content or documentation, carry out regulatory analyses, or facilitate internal selection and document review processes.

Such processing is based on data provided by the data subjects themselves, data derived from the relationship maintained with AXACTOR or its clients, information contained in communications, documents, or files, as well as objective criteria, previously defined parameters, and controls documented by AXACTOR. Unless expressly stated otherwise, the use of these tools does not involve the adoption of decisions based solely on automated processing that produce legal effects concerning the data subject or similarly significantly affect them, within the meaning of Article 22 GDPR. Artificial Intelligence tools are used as support instruments for AXACTOR professionals, who supervise, interpret, and validate the results before they may lead to actions having an impact on the data subject.

Where the data subject interacts directly with an Artificial Intelligence system, such as conversational assistants, voice agents, or other automated channels, they will be expressly informed of this at the start of the interaction. In any event, they may request human intervention or review where applicable. The user may also request additional information about the logic applied in such processing, as well as the degree of human intervention involved, by sending a request to derechosarco@axactor.com.

11. SECURITY MEASURES

Finally, we are pleased to inform you that we will treat your data at all times with absolute confidentiality and will observe the corresponding duty of secrecy regarding such data, in accordance with applicable regulations, adopting the necessary technical and organizational measures to guarantee the security of your data and prevent its alteration, loss, unauthorized processing, or access, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed, and in particular ensuring a level of security appropriate to the relevant processing.

Updated: August 2026