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Our purpose, vision and values

Axactor's purpose, vision and core values are the foundation on which we build our business. They define who we are, what we want to achieve, how we compete, and sets priorities in our daily work.

Purpose

Our purpose is to help people and companies to a better future.

We wake up every morning proud of working for Axactor because we know we make a difference. Every day we passionately help people pay their bills and make sustainable plans to get out of debt. Every day we help hard-working companies to get paid for their products and services. Last but not least, every day, we serve as an important cornerstone of the financial system – enabling people to benefit from tomorrow’s money today. No debt collection, no borrowing of tomorrow’s money.

Vision

Our vision is to be the industry benchmark.

Axactor was founded because we believed it was possible to do it better. We were convinced it was possible to operate more efficiently with innovative and less costly IT systems, streamlined processes, and with an increased focus on key stakeholders without compromising on environmental, social or governmental standards.

We formed Axactor in 2015 to create the industry benchmark. With passion, trust and proactivity, we established a company to show how it is possible to do things differently. A company that delivers the best advice and fairest treatment of debtors, with more satisfied customers, happier employees and, with higher return to investors.

Our vision is to be the industry benchmark and the most attractive place to work for people in the industry. The company that reinvents debt collection and that others will use as the benchmark when they want to improve.

Our core values

Our core values support our culture and serve as a declaration of how we treat each other, our customers, debtors and our partners. As we expand into new markets, recruit new talent and face new challenges, these guide our people in the decisions and actions they take every day.

Passion

We are passionate with great knowledge in the industry. We create results by:

  • Being focused
  • Feeling personal commitment
  • Loving challenges and wanting to improve

Trust

We act with integrity, create trust and build long-term relationships by:

  • Delivering what we promise
  • Being straight and clear in our communication and treating everyone with respect
  • Cooperating effectively together as a team to be best in our selected markets and segments

Proactive

We are proactive in taking on future expectations by:

  • Constantly learning from each other
  • Solving problems with an innovative and creative approach
  • Dedicating and continuously developing ourselves to deliver the best possible service