We want to help you so that you can get your claim paid as easy and quick as possible, without unnecessary costs and fees. Here you will find information about what you should do, our payment options, general information and frequently asked questions.
Go to My Axactor
Pay your debt, chat with us, create payment plans and get a full overview of your caseGo to payment
Debtor portal My Axactor
By logging in to My Axactor, you get a full overview of your debt case. You can create or request a payment plan, find answers of frequently asked questions and pay all or part of your claim. If you have several cases with us, you will get a comprehensive overview here. You easily log in using BankID or the username and password that is in the letter you have received from us. Payments are made safely and securely with Neonomics, vipps or BankAxess.
Have you received a debt collection letter from us?
If you have questions about letters you have received from us or your debt case, you can log in to My Axactor and find all your information here. You can also give us a call if you want to talk with us. Please have your case number or reference number ready before you call. We are looking forward to help you!
Get in touch with our customer service:
Monday, Tuesday, Friday: 08:00 - 16:00
Wednesday, Thursday: 08:00 - 20:00
Our payment solutions
We have made it easy for you to pay so you can get rid of your debt. You can use our simplest payment method QuickPay! where you can pay quick and easy without logging in. If you want full information about your case, create a payment plan or you have several cases with us, you can log in to My Axactor.
You can always pay for your case without logging in. Remember to enter the correct case number or KID number so that the payment covers the correct claim. You can choose to pay all or part of the amount by changing the amount of the payment. The payment reference for payment can be found in the letter you have received from us.
Payment via your online bank
You can always pay via your online bank. Remember to provide the correct payment information and KID number so that the payment is registered correctly with us. You will find this information in the letter you have received from us.
Do you not have the opportunity to pay the full amount?
If you don´t have the opportunity to pay the entire claim now, you must contact us so that we can help you with a payment plan. You can log in to My Axactor or contact us by email or telephone. We´re looking forward to help you!
Application for an out-of-court debt settlement
If you have serious debt problems, you can apply for an out-of-court debt settlement. Read more and download the application form.
Frequently asked questions
We have gathered some of the most common questions and answers we receive from private persons.
Questions such as "What do I do if I can´t pay my claim right now?", "How can I make a payment plan?" or "What is the consequense if I break a payment plan?"