Contact options for debtors

Every journey begins with the first step!

Have you received a letter with a request for payment or have you been contacted by phone for this reason? Now you still have a query or would like to send us information?

Whichever contact option you choose - we thank you in advance for your assistance and are sure that together we will find a satisfactory solution.

We have also prepared a FAQ section for you. Maybe here you can already find the right answer to your question.

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Please contact us today:

Phone: +49(0)6221 987 931
Monday - Friday 8:00 - 20:00
Saturday: 9:00-14:00

Due to the current situation, it is sometimes harder to reach us by telephone. You are welcome to contact us alternatively via e-mail. Please write to us at:

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You have received a reference code for a bank transfer and would like to settle your claim this way?

Together with our certified service provider Finleap Connect from Berlin, we offer you a simple option for online bank transfers via your bank in our portal

To do this, please have the reference code you have been given and the access data for your bank's online banking ready.

>> Click here for our QuickPay solution

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Would you like to know more about the current status of your claim?

The easiest way to do this is via our Login portal (German only). Here you can view your receivables status, manage your data, send us changes and much more.

You are not yet registered or do not have your access data at hand? Then use one of our following forms.

Contact forms (German only)

You want us to call you back?

Call back

You have a question or would like to tell us something?

Question/General Message

You would like to conclude a payment by instalments agreement?

Request for payment by instalments

You have moved and want to tell us your new address?

Change of adress

You would like to inform us about a new bank account?

Change Bank details

Your data stored with us is not correct?

Change of data as of article 16 DSGVO

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Vollmacht für Dritte

Sie möchten einen Dritten bevollmächtigen mit uns über Ihre Forderung zu sprechen?

Dann füllen Sie unser Formular aus und senden dieses im Original per Post zurück an uns.

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